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Shipping Policy

Shipping Policy

Effective Date: May 13, 2026

This Shipping Policy describes how steamroomsaunas.com fulfills and ships sauna and steam-room products.

Order Processing

Standard accessories are typically processed within 1 to 3 business days. Custom and made-to-order saunas and steam-room units may require 2 to 8 weeks of production time before shipment.

Shipping Methods and Transit Times

Estimated transit times after processing:

  • Small accessories - standard: 3 to 7 business days
  • Small accessories - expedited: 2 to 3 business days
  • Large equipment - LTL freight: 7 to 14 business days
  • Custom units - white-glove delivery: scheduled at production completion
  • International: 7 to 30 business days, depending on destination

Transit times are estimates and not guarantees.

Shipping Charges

Shipping charges are calculated at checkout based on weight, dimensions, destination, and selected method. Large equipment requires LTL freight with separate charges for liftgate, residential delivery, and white-glove service if applicable.

Delivery and Installation

Standard freight delivers curbside. White-glove delivery and installation are available for an additional charge.

Inspection on Delivery

You are required to inspect all large equipment at delivery and note any damage on the carrier delivery receipt before signing. Damage not noted at delivery may not be claimable.

International Orders

International customers are responsible for all customs duties, taxes, and import fees. Large equipment freight quotes are provided on request.

Tracking

Once your order ships, you will receive a tracking number via email.

Address Accuracy

You are responsible for providing an accurate shipping address and confirming delivery access for large equipment.

Damaged in Transit

If your equipment arrives damaged, note it on the delivery receipt and contact us within 7 days with photos.

Contact

Shipping inquiries: hello@steamroomsaunas.com

Editorial & AI Disclosure